Shipping Info & Refunds

How long does shipping & handling take?

We process orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends. In situations where products are in high demand, processing time can take longer than 3 working days.

Shipping Method Cost Delivery Time
USA Standard Shipping  $4.94 USD 6-9 days
Rest Of World Standard Shipping $4.94 USD 7-12 days
*all parcels come with delivery insurance

 

*Please note that these are estimated delivery times only, therefore Kidconic is not guaranteeing delivery dates.

Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Once shipment email is received we will no longer to be able to change or correct delivery information. You the customer will void any replacements or refunds if correct shipment information isn't provided at time of shipment email. 

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

How do I track my package?

You can check on the status of your order at any time by using the tracking link we gave you in the order confirmation email.

Track your package on this website: https://www.trackingmore.com/en.html

Email info@kidconic.com to ask questions anytime, or message us on Facebook.

Do you ship internationally?

Yes, we can ship anywhere in the world with fast delivery times.

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace or refund the item at no additional cost to you, strictly provided that you can send us images or videos of the damage or fault as proof. Please contact us within 48 hours of receiving your item (marked delivered in the tracking) if you have such an issue.

Our store does not accept Returns or Exchanges without valid reason, once an item has been received it cannot be returned.

We can only offer you replacements at no additional cost if it falls under the below criteria:

Items are faulty – damaged/broken or soiled upon arrival.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: Kidconic will not be held liable to any lost or wrongly routed parcels. Shipping package insurance only covers damages that are caused during transit. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. After 24 hours passes, we have processed the order with our suppliers and it is out of our hands so we cannot cancel the order. Please be sure to thoroughly read our descriptions and processing times.